An Approach for Services Design by Understanding Value Requirements, Identifying Value Carriers, Developing Value Proposition, and Subsequently Realizing Value. - Anand Kumar; Nikhil R. Zope; Doji Samson Lokku (SRII Global Conference, 2014)

Reviewing Service Quality for IT Services Offerings: Observations in the Light of Service Quality Models & Determinants. - Nikhil R. Zope; K. Anand; Doji Samson Lokku (SRII Global Conference, 2014)

Enabling Service Business Models Through Service Processes. - Nikhil R. Zope; Anand Kumar; Doji Samson Lokku (IESS, 2016)