Making Sense of the Sustainable Smart PSS Value Proposition. - Nina Lugmair; Lena Ries; Martin Schymanietz; Markus Beckmann; Angela Roth (ICIS, 2022)

Characterizing the Roles of AI-Enabled Non-Human Agents in Service Systems. - Matthäus Wilga; Layla Hajjam; Nina Lugmair; Martin Schymanietz; Angela Roth (Wirtschaftsinformatik, 2024)