A User Survey of a Site Providing Citizen Information: Preliminary Findings of SHIL.Info. - Gilad Ravid; Judit Bar-Ilan; Shifra Baruchson-Arbib; Eti Yaari; Sheizaf Rafaeli; Nirit Weiss (MCIS, 2010)

I just wanted to ask: A comparison of user studies of the Citizens Advice Bureau (SHIL) in Israel. - Gilad Ravid; Judit Bar-Ilan; Shifra Baruchson-Arbib; Eti Yaari; Noa Aharony; Sheizaf Rafaeli; Nirit Weiss-Blatt (J. Libr. Inf. Sci., 2014)