Use of Satisfaction-Satisfaction Matrix (SSM) to Evaluate E-Government Services from the Perspective of Japanese Citizens and Government Service Providers. - Meng Seng Wong; Hideki Nishimoto; Nishigaki Yasuyuki; Stephen Jackson (ACIS, 2013)

The Incorporation of Social Media in an Emergency Supply and Demand Framework in Disaster Response. - Meng Seng Wong; Hideki Nishimoto; Nishigaki Yasuyuki (ISPA/IUCC/BDCloud/SocialCom/SustainCom, 2018)