Scaling the Queue: Reinforcement Learning for Equitable Call Classification Capacity in NYC Municipal Complaint Systems. - Irene Aldridge; Ellie Bae; Siddhesh Darak; Nicholas Donat; Akhil Fernando-Bell; Bella Ge; Nicholas Goguen-Compagnoni; Ishita Gupta; Ali Hasan; Pierce Hoenigman; Imran Isa-Dutse; Jiwon Jeong; et al. (CoRR, 2026)