Measuring the users and conversations of a vibrant online emotional support system. - Maria Carla Calzarossa; Luisa Massari; Derek Doran; Samir Yelne; Nripesh Trivedi; Glen Moriarty (ISCC, 2016)

Keep the conversations going: engagement-based customer segmentation on online social service platforms. - Nripesh Trivedi; Daniel Adomako Asamoah; Derek Doran (Inf. Syst. Frontiers, 2018)