A conceptual framework for understanding business processes and business process modelling. - Nuno Melão; Michael Pidd (Inf. Syst. J., 2000)

Use of business process simulation: A survey of practitioners. - Nuno Melão; Michael Pidd (J. Oper. Res. Soc., 2003)

Using component technology to develop a simulation library for business process modelling. - Nuno Melão; Michael Pidd (Eur. J. Oper. Res., 2006)

E-business processes and e-Business Process Modelling: a state-of-the-art overview. - Nuno Melão (Int. J. Serv. Technol. Manag., 2009)

Disclosing Paths for Multi-channel Service Research: A Contemporaneous Phenomenon and Guidelines for Future Investigations. - João Reis 002; Marlene Amorim; Nuno Melão (IESS, 2015)

New Ways to Deal with Omni-Channel Services: Opening the Door to Synergies, or Problems in the Horizon? - João Reis 002; Marlene Amorim; Nuno Melão (IESS, 2017)

Omni-channel service operations: Building technology-based business networks. - João Reis 002; Marlene Amorim; Nuno Melão (SOLI, 2017)

ERP in the Education Sector: Evidence from Portuguese Non-higher Education Institutions. - Nuno Melão; Joaquim Loureiro (WorldCIST (1), 2017)

Omni-Channel Service Architectures in a Technology-Based Business Network: An Empirical Insight. - João Reis 002; Marlene Amorim; Nuno Melão (IESS, 2018)

Digital Transformation: A Literature Review and Guidelines for Future Research. - João Reis 002; Marlene Amorim; Nuno Melão; Patrícia Matos (WorldCIST (1), 2018)

Artificial Intelligence in Government Services: A Systematic Literature Review. - João Reis 002; Paula Espírito Santo; Nuno Melão (WorldCIST (1), 2019)

Social networks in personnel selection: profile features analyzed and issues faced by hiring professionals. - Nuno Melão; João Reis 002 (CENTERIS/ProjMAN/HCist, 2020)

Artificial Intelligence Theory in Service Management. - João Reis 002; Paula Espírito Santo; Nuno Melão (IESS, 2020)

Counterintelligence Technologies: An Exploratory Case Study of Preliminary Credibility Assessment Screening System in the Afghan National Defense and Security Forces. - João Reis 002; Marlene Amorim; Nuno Melão; Yuval Cohen; Jóana Cósta (Inf., 2021)

Customer Service with AI-Powered Human-Robot Collaboration (HRC): A Literature Review. - Diogo Leocádio; Leonel Guedes; José Oliveira; João Reis 002; Nuno Melão (ISM, 2023)

Servitization in Digital Age: A Systematic Literature Review. - Diogo Leocádio; Leonel Guedes; José Oliveira; João Reis 002; Nuno Melão (ISM, 2023)

Sustainable Crowdfunding: Value-Adding or Greenwashing? - Nuno Rosário; Nuno Melão; João Reis 002 (WorldCIST (3), 2024)