Ascertain Quality Attributes for Design and Development of New Improved Chatbots to Assess Customer Satisfaction Index (CSI): A Preliminary Study. - Nurul Muizzah Johari; Halimah Badioze Zaman; Puteri Nor Ellyza binti Nohuddin (IVIC, 2019)

A Visual-Based Energy Efficient Chatbot: Relationship between Sentiment Analysis and Customer Satisfaction. - Nurul Muizzah Johari; Halimah Badioze Zaman; Hanif Baharin; Puteri Nor Ellyza binti Nohuddin (IVIC, 2023)