Computing performance measures in a multi-class multi-resource processor-shared loss system. - O. Zeynep Aksin; Patrick T. Harker (Eur. J. Oper. Res., 2000)

Erratum to "Computing performance measures in a multi-class multi-resource processor-shared loss system" [European Journal of Operational Research 123 (2000) 61-72]. - O. Zeynep Aksin; Patrick T. Harker (Eur. J. Oper. Res., 2001)

Modeling a Phone Center: Analysis of a Multichannel, Multiresource Processor Shared Loss System. - O. Zeynep Aksin; Patrick T. Harker (Manag. Sci., 2001)

Capacity sizing in the presence of a common shared resource: Dimensioning an inbound call center. - O. Zeynep Aksin; Patrick T. Harker (Eur. J. Oper. Res., 2003)

Value Creation in Service Delivery: Relating Market Segmentation, Incentives, and Operational Performance. - Evrim D. Günes; O. Zeynep Aksin (Manuf. Serv. Oper. Manag., 2004)

The impact of retrials on call center performance. - M. Salah Aguir; Fikri Karaesmen; O. Zeynep Aksin; Fabrice Chauvet (OR Spectr., 2004)

Characterizing the performance of process flexibility structures. - O. Zeynep Aksin; Fikri Karaesmen (Oper. Res. Lett., 2007)

On the interaction between retrials and sizing of call centers. - M. Salah Aguir; O. Zeynep Aksin; Fikri Karaesmen; Yves Dallery (Eur. J. Oper. Res., 2008)

Call Center Outsourcing Contract Analysis and Choice. - O. Zeynep Aksin; Francis de Véricourt; Fikri Karaesmen (Manag. Sci., 2008)

Introduction to the Special Issue: Teaching Service and Retail Operations Management. - Zeynep Aksin; Nicole DeHoratius (INFORMS Trans. Educ., 2010)

Introduction to the Special Issue, Part 2: Teaching Service and Retail Operations Management. - Zeynep Aksin; Nicole DeHoratius (INFORMS Trans. Educ., 2010)

Call Centers with Delay Information: Models and Insights. - Oualid Jouini; O. Zeynep Aksin; Yves Dallery (Manuf. Serv. Oper. Manag., 2011)

Structural Estimation of Callers' Delay Sensitivity in Call Centers. - O. Zeynep Aksin; Baris Ata; Seyed Morteza Emadi; Che-Lin Su (Manag. Sci., 2013)

Impact of Delay Announcements in Call Centers: An Empirical Approach. - Zeynep Aksin; Baris Ata; Seyed Morteza Emadi; Che-Lin Su (Oper. Res., 2017)

Front-office multitasking between service encounters and back-office tasks. - Benjamin Legros; Oualid Jouini; O. Zeynep Aksin; Ger Koole (Eur. J. Oper. Res., 2020)

Learning from Many: Partner Exposure and Team Familiarity in Fluid Teams. - Zeynep Aksin; Sarang Deo; Jónas Oddur Jónasson; Kamalini Ramdas (Manag. Sci., 2021)

Operations & Supply Chain Management: Principles and Practice. - Fotios Petropoulos; Henk Akkermans; O. Zeynep Aksin; Imran Ali; Mohamed Zied Babai; Ana Barbosa-Póvoa; Olga Battaïa; Maria Besiou; Nils Boysen; Stephen Brammer; Alistair Brandon-Jones; Dirk Briskorn; et al. (CoRR, 2025)