Expanding the nature and scope of requirements for service systems through Service-Dominant Logic: the case of a telemonitoring service. - Lysanne Lessard; Daniel Amyot; Oday Aswad; Alain Mouttham (Requir. Eng., 2020)

Service Design Methods' Ability to Personalize Telehealth: A Systematic Literature Review. - Oday Aswad; Lysanne Lessard (AMCIS, 2021)

Toward a Service Design Method for Telehealth Personalization. - Oday Aswad; Lysanne Lessard (AMCIS, 2021)