Usability of CRM Systems as Collaboration Infrastructures in Business Networks. - Olaf Reinhold; Rainer Alt (Bled eConference, 2008)

Enhancing Collaborative CRM with Mobile Technologies. - Olaf Reinhold; Rainer Alt (Bled eConference, 2009)

Analytical Social CRM: Concept and Tool Support. - Olaf Reinhold; Rainer Alt (Bled eConference, 2011)

Social Customer Relationship Management: State of the Art and Learnings from Current Projects. - Olaf Reinhold; Rainer Alt (Bled eConference, 2012)

Social Customer Relationship Management (Social CRM) - Application and Technology. - Rainer Alt; Olaf Reinhold (Bus. Inf. Syst. Eng., 2012)

Social-Customer-Relationship-Management (Social-CRM) - Anwendung und Technologie. - Rainer Alt; Olaf Reinhold (Wirtschaftsinf., 2012)

How Companies are Implementing Social Customer Relationship Management: Insights From Two Case Studies. - Olaf Reinhold; Rainer Alt (Bled eConference, 2013)

Social CRM: Biggest Challenges to Make it Work in the Real World. - Fábio Manoel França Lobato; Márcia Pinheiro; Antônio Fernando Lavareda Jacob Jr.; Olaf Reinhold; Ádamo L. de Santana (BIS (Workshops), 2016)

Exploring Context from the Consumer Perspective: Insights from eBusiness and Health Care. - Olaf Reinhold; Matthias Wittwer; Rainer Alt; Toralf Kirsten; Wieland Kiess (BIS (Workshops), 2016)

Social Media Analytics Using Business Intelligence and Social Media Tools - Differences and Implications. - Matthias Wittwer; Olaf Reinhold; Rainer Alt; Finn Jessen; Richard Stüber (BIS (Workshops), 2016)

Privacy Awareness in Mobile Business: How Mobile OS and Apps Support Transparency in the Use of Personal Data. - Mattis Hartwig; Olaf Reinhold; Rainer Alt (Bled eConference, 2016)

Social Media Analytics in Social CRM - Towards a Research Agenda. - Matthias Wittwer; Olaf Reinhold; Rainer Alt (Bled eConference, 2016)

Customer Context and Social CRM: A Literature Review and Research Agenda. - Matthias Wittwer; Olaf Reinhold; Rainer Alt (Bled eConference, 2017)

Improving relationship management in universities with sentiment analysis and topic modeling of social media channels: learnings from UFPA. - Douglas Cirqueira; Márcia Pinheiro; Thaís Braga; Antônio Fernando Lavareda Jacob Jr.; Olaf Reinhold; Rainer Alt; Ádamo L. de Santana (WI, 2017)

Capturing customer context from social media: mapping social media API and CRM profile data. - Matthias Wittwer; Olaf Reinhold; Rainer Alt (WI, 2017)

Social CRM in Digital Marketing Agencies: An Extensive Classification of Services. - Gabriela M. Barata; Julio A. N. Viana; Olaf Reinhold; Fábio Manoel França Lobato; Rainer Alt (WI, 2018)

Current Applications of Machine Learning Techniques in CRM: A Literature Review and Practical Implications. - Beatriz Nery Rodrigues Chagas; Julio Augusto Nogueira Viana; Olaf Reinhold; Fábio Manoel França Lobato; Antônio Fernando Lavareda Jacob Jr.; Rainer Alt (WI, 2018)

Social CRM from the Customer Perspective: A Preliminary Analysis of Differences between Brazilian and German Users. - Julio A. N. Viana; Richard Stüber; Olaf Reinhold; Rainer Alt (WI, 2018)

A Semantic BI Process for Detecting and Analyzing Mentions of Interest for a Domain in Tweets. - Vilmar César Pereira Júnior; Renato Fileto; Willian Santos de Souza; Matthias Wittwer; Olaf Reinhold; Rainer Alt (WebMedia, 2018)

Social CRM Services in Digital Marketing Agencies: A Preliminary Study on Service Offerings in Germany. - Julio Augusto Nogueira Viana; Maarten van der Zandt; Olaf Reinhold; Rainer Alt (BIS (Workshops), 2019)

The Role of Cross-Domain Use Cases in IoT - A Case Analysis. - Sebastian Bär; Olaf Reinhold; Rainer Alt (HICSS, 2019)

The Role of Social CRM in Social Information Systems: Findings from Four Case Studies. - Olaf Reinhold; Rainer Alt (HICSS, 2019)

Social CRM Tools: A Systematic Mapping Study. - Jorge L. F. Silva Junior; Julio A. N. Viana; Olaf Reinhold; Antônio F. L. Jacob; Rainer Alt; Fábio M. F. Lobato (BIS (Workshops), 2020)

Outsourcing of Social CRM Services in German SMEs. - Julio A. N. Viana; Maarten van der Zandt; Olaf Reinhold; Rainer Alt (BIS (Workshops), 2020)

A literature review of the current applications of machine learning and their practical implications. - Beatriz Nery Rodrigues Chagas; Julio A. N. Viana; Olaf Reinhold; Fábio Manoel França Lobato; Antônio Fernando Lavareda Jacob Jr.; Rainer Alt (Web Intell., 2020)

Gaining Insights on Student Satisfaction by Applying Social CRM Techniques for Higher Education Institutions. - Gustavo Nogueira de Sousa; Fábio M. F. Lobato; Julio A. N. Viana; Olaf Reinhold (BIS (Workshops), 2021)

Understanding Customer-Induced Orchestration of Services: A Review of Drivers and Concepts. - Julio A. N. Viana; Rainer Alt; Olaf Reinhold (BIS (Workshops), 2021)

Smart Services for Energy Communities: Insights on Options and Priorities from a Multicriteria Mapping Study in Germany. - Julio Augusto Nogueira Viana; Rainer Alt; Olaf Reinhold (Bled eConference, 2021)

Social CRM to Reduce Perceived Risks in Online Purchase Behavior. - Dayse Liz Das Graças Conceição; Julio A. N. Viana; Cristiana Fernandes De Muylder; Olaf Reinhold; Rainer Alt (WI/IAT, 2022)

Artificial Intelligence, Blockchain, Big Data Analytics, Machine Learning and Data Mining in Traditional CRM and Social CRM: A Critical Review. - Georgios Lampropoulos 001; Kerstin V. Siakas; Julio A. N. Viana; Olaf Reinhold (WI/IAT, 2022)

Ethical Issues in Social CRM: a Literature Review. - Julio A. N. Viana; Eric Scisly; Olaf Reinhold (WI/IAT, 2022)

How Integrated Social CRM Affects Business Success: Learnings from a Literature Analysis. - Max Gräser; Connor Harris; Rainer Alt; Olaf Reinhold (WI/IAT, 2023)

Managing Customer Data in Data-driven Service Innovation: A Framework of Data Principles. - Katharina Blöcher; Olaf Reinhold; Rainer Alt (Wirtschaftsinformatik, 2023)

Design options for smart services in energy communities: a multi-criteria mapping analysis among stakeholders. - Julio A. N. Viana; Rainer Alt; Olaf Reinhold (Int. J. Serv. Technol. Manag., 2023)

Complaint Analysis in Fintech Domain: A Case Study in Brazilian Brokerage Firms. - Matheus L. Couto; Pedro Henrique Costa Menezes; Olaf Reinhold; Ricardo M. Marcacini; Antônio F. L. Jacob; Fábio M. F. Lobato (WI/IAT, 2024)