Case Study - Automating Direct Banking Customer Service Processes with Service Oriented Architecture. - Andreas Eberhardt; Oliver Gausmann; Antonia Albani (OTM Workshops (1), 2006)

Impacts of Web 2.0 on Business Models in Mass Customization. - Bettina Bazijanec; Oliver Gausmann; Jan Oetjen; Klaus Turowski (AMCIS, 2007)

Parsing Effort in a B2B Integration Scenario - An Industrial Case Study. - Bettina Bazijanec; Oliver Gausmann; Klaus Turowski (IESA, 2007)