Forecasting Service Profitability. - Jeanette Blomberg; Neil H. Boyette; Anca Chandra; Sechan Oh; Ruoyi Zhou; Ray Strong; Wayne Jones; Oliver Gehb; Alexander Vogt; Gerhard Satzger (IEEE SCC, 2014)

Analytical support for predicting cost in complex service delivery environments. - Alexander Vogt; E. R. Mattfeldt; Gerhard Satzger; L. Lüders; M. Piper; Oliver Gehb; Wayne Jones (IBM J. Res. Dev., 2014)