Understanding the Interdependences Among Performance Indicators in the Domain of Industrial Services. - Ingo Lange; Oliver Schneider 002; Matthias Schnetzler; Lee Jones (APMS, 2007)

Improving Service Operation Performance by a Cross-Industry Reference Model. - Peter Osadsky; Amit Garg; Bogdan Nitu; Oliver Schneider 002; Stefan Schleyer (APMS, 2007)

The Value of Lead Logistics Services. - Oliver Schneider 002; André Lindner (APMS, 2009)

The Concept of Modularisation of Industrial Services. - Fabrice Seite; Oliver Schneider 002; Andreas Nobs (APMS, 2009)