Untangling Topic Threads in Chat-Based Communication: A Case Study. - Sowmya Ramachandran; Randy Jensen; Oscar Bascara; Tamitha Carpenter; Todd Denning; Shaun Sucillon (Analyzing Microtext, 2011)

Mining Chat Conversations: The Next Frontier. - Sowmya Ramachandran; Randy Jensen; Oscar Bascara; Tamitha Carpenter; Todd Denning; Shaun Sucillon (FLAIRS, 2011)