Consumers acceptance of artificially intelligent (AI) device use in service delivery. - Dogan Gürsoy; Oscar Hengxuan Chi; Lu Lu; Robin Nunkoo (Int. J. Inf. Manag., 2019)

Developing a formative scale to measure consumers' trust toward interaction with artificially intelligent (AI) social robots in service delivery. - Oscar Hengxuan Chi; Shizhen Jia; Yafang Li; Dogan Gürsoy (Comput. Hum. Behav., 2021)

Customers' acceptance of artificially intelligent service robots: The influence of trust and culture. - Oscar Hengxuan Chi; Christina G. Chi; Dogan Gürsoy; Robin Nunkoo (Int. J. Inf. Manag., 2023)

Leveraging Generative AI for Customer Complaint Resolution: A Comparative Analysis with Human Responses. - Shizhen Jia; Guohou Shan; Oscar Hengxuan Chi (AMCIS, 2024)