Combining customer needs and the customer's way of using the product to set customer-focused targets in the House of Quality. - Anna Marti Bigorra; Ove Isaksson (Int. J. Prod. Res., 2017)

Aspect-based Kano categorization. - Anna Marti Bigorra; Ove Isaksson; Magnus Karlberg (Int. J. Inf. Manag., 2019)

Semi-autonomous methodology to validate and update customer needs database through text data analytics. - Anna Marti Bigorra; Ove Isaksson; Magnus Karlberg (Int. J. Inf. Manag., 2020)