Exploring the Factors Behind the Resistance to Mobile Banking in Portugal. - Pedro Cruz 005; Tommi Laukkanen; Pablo Muñoz-Gallego (Int. J. E Serv. Mob. Appl., 2009)

Heavy users of e-banking and Customer Experience Management: evidences on intrinsic motivation. - Pedro Cruz 005; Jari Salo 001; Pablo Muñoz-Gallego; Tommi Laukkanen (Int. J. Electron. Bus., 2010)