Managing Client Contacts of Small KIBS Companies: Turning Technology Into Business. - Päivi Eriksson; Elina Henttonen; Susan Meriläinen (Int. J. Innov. Digit. Econ., 2011)

Client-consultant interaction: the dynamics of and conflicts in value co-creation and co-destruction. - Suvi Von Becker; Eeva Aromaa; Päivi Eriksson (Int. J. Serv. Technol. Manag., 2015)

Empathic facilitation in innovation: combining diagnostic and dialogic practices. - Tero Montonen; Päivi Eriksson; Hanna Lehtimäki (Int. J. Serv. Technol. Manag., 2015)

Cultivating the wisdom of personnel through internal crowdsourcing. - Kaisa Henttonen; Tommi Rissanen; Päivi Eriksson; Jukka Hallikas (Int. J. Inf. Technol. Manag., 2017)