Supporting empathy in business process simulation with scenarios. - Anna Salmi; Juha Kronqvist; Päivi Pöyry-Lassila (MindTrek, 2010)

Supporting Empathetic Boundary Spanning in Participatory Workshops with Scenarios and Personas. - Anna Salmi; Päivi Pöyry-Lassila; Juha Kronqvist (Int. J. Ambient Comput. Intell., 2012)

Co-creating Networked Educational Innovations via Process Simulations. - Riitta Smeds; Svante Suominen; Päivi Pöyry-Lassila (ISAGA, 2013)