Business Intelligence Challenges in the Context of Goods- and Service-Dominant Logic. - Pamela R. Clavier; Hugo Lotriet; Johan van Loggerenberg (HICSS, 2012)

Towards a "BI Value Coin": Applying Service Research to Address Business Intelligence Challenges. - Pamela R. Clavier; Hugo Lotriet; Johan van Loggerenberg (HICSS, 2014)

Conceptual Framework for a Service-Ecosystems Approach to Project Management. - Stephen L. Vargo; Pamela R. Clavier (HICSS, 2015)