A Review of the Main Technical Solutions to Facilitate Effective On-Line Dispute Resolution Mechanisms. - Panagiota-Aikaterina Sidiropoulou; Evangelos Moustakas (CSREA EE, 2009)

E-disputes at the crossroads: A stakeholder analysis of on-line dispute resolution mechanisms (ODR). - Panagiota-Aikaterina Sidiropoulou; Evangelos Moustakas (ECIS, 2009)