Managing commitment to customer in the public sector: highlight the role of the supervisor. - Pascal Paillé; Denis Morin; François Grima (Int. J. Serv. Technol. Manag., 2011)

Pursuing quality and environmental performance: Initiatives and supporting processes. - Marie-Josée Roy; Olivier Boiral; Pascal Paillé (Bus. Process. Manag. J., 2013)