Toward a Real-Time Spoken Language System Using Commercial Hardware. - Steve Austin; Pat Peterson; Paul Placeway; Richard M. Schwartz; Jeff Vandergrift (HLT, 1990)

Using Spoken Language to Facilitate Military Transportation Planning. - Madeleine Bates; Dan Ellard; Pat Peterson; Varda Shaked (HLT, 1991)

BBN Real-Time Speech Recognition Demonstrations. - Steve Austin; Rusty Bobrow; Dan Ellard; Robert Ingria; John Makhoul; Long Nguyen 001; Pat Peterson; Paul Placeway; Richard M. Schwartz (HLT, 1992)

Evaluating commercial touch-tone and speech-enabled telephone voice user interfaces using a single measure. - Bernhard Suhm; Pat Peterson (CHI Extended Abstracts, 2001)

A comparative study of speech in the call center: natural language call routing vs. touch-tone menus. - Bernhard Suhm; Josh Bers; Daniel McCarthy; Barbara Freeman; David Getty; Katherine Godfrey; Pat Peterson (CHI, 2002)

A Data-Driven Methodology for Evaluating and Optimizing Call Center IVRs. - Bernhard Suhm; Pat Peterson (Int. J. Speech Technol., 2002)

Call browser: a system to improve the caller experience by analyzing live calls end-to-end. - Bernhard Suhm; Pat Peterson (CHI, 2009)

Probabilistic trainable segmenter for call center audio using multiple features. - Nina Zinovieva; Xiaodan Zhuang; Pat Peterson; Joe Alwan; Rohit Prasad (INTERSPEECH, 2013)