Improving the success of radical innovation projects within established firms: engaging employees across different hierarchal levels. - Johan Bruneel; Els Van de Velde; Bart Clarysse; Paul Gemmel (Technol. Anal. Strateg. Manag., 2012)

From business process management to customer process management. - Peter Trkman; Willem Mertens; Stijn Viaene; Paul Gemmel (Bus. Process. Manag. J., 2015)