BPM for supporting customer relationship and profit decision. - Henry C. W. Lau; Dilupa Nakandala; Premaratne Samaranayake; Paul K. Shum (Bus. Process. Manag. J., 2016)

A hybrid multi-criteria decision model for supporting customer-focused profitability analysis. - Henry C. W. Lau; Dilupa Nakandala; Premaratne Samaranayake; Paul K. Shum (Ind. Manag. Data Syst., 2016)

A lateral transshipment model for perishable inventory management. - Dilupa Nakandala; Henry C. W. Lau; Paul K. Shum (Int. J. Prod. Res., 2017)

A business process decision model for fresh-food supplier evaluation. - Henry C. W. Lau; Dilupa Nakandala; Paul K. Shum (Bus. Process. Manag. J., 2018)

An outcome-based process optimization model using fuzzy-based association rules. - Henry C. W. Lau; Carman K. M. Lee; Dilupa Nakandala; Paul K. Shum (Ind. Manag. Data Syst., 2018)