IT service management: academic programs face the issues of globalization. - Stuart Diaz Galup; Sue A. Conger; Ronald Dattero; Anthony Orr; Ron Palmer; Jack Probst; Paul Kontogiorgis (CPR, 2007)

ITSM and Education. - Paul Kontogiorgis (AMCIS, 2010)

IT Services Management in the Curriculum: Challenges, Realizations, and Lessons Learned. - Andrew Urbaczewski; Ramesh Venkataraman; Paul Kontogiorgis (Commun. Assoc. Inf. Syst., 2011)