Approximating Learned Search Control Knowledge. - Melissa P. Chase; Monte Zweben; Richard L. Piazza; John D. Burger; Paul P. Maglio; Haym Hirsh (ML, 1989)

On Distinguishing Epistemic from Pragmatic Action. - David Kirsh; Paul P. Maglio (Cogn. Sci., 1994)

WBI: A Confederation of Agents that Personalize the Web. - Rob Barrett; Paul P. Maglio; Daniel C. Kellem (Agents, 1997)

How to Personalize the Web. - Rob Barrett; Paul P. Maglio; Daniel C. Kellem (CHI, 1997)

Web Browser Intelligence: opening up the Web. - Rob Barrett; Paul P. Maglio; Daniel C. Kellem (COMPCON, 1997)

Emergent global cueing of local activity: covering in music. - Nick V. Flor; Paul P. Maglio (CSCL, 1997)

A case study of representational activity at a customer-centered business. - Nick V. Flor; Paul P. Maglio (ICIS, 1997)

Informative Things: How to Attach Information to the Real World. - Rob Barrett; Paul P. Maglio (ACM Symposium on User Interface Software and Technology, 1998)

Intermediaries: New Places for Producing and Manipulating Web Content. - Rob Barrett; Paul P. Maglio (Comput. Networks, 1998)

User-Centered Push for Timely Information Delivery. - George M. Underwood; Paul P. Maglio; Rob Barrett (Comput. Networks, 1998)

What You Feel Must Be What You See: Adding Tactile Feedback to the Trackpoint. - Christopher S. Campbell; Shumin Zhai; Kim M. May; Paul P. Maglio (INTERACT, 1999)

Intermediaries: An Approach to Manipulating Information Streams. - Rob Barrett; Paul P. Maglio (IBM Syst. J., 1999)

Facilitating navigation in information spaces: Road-signs on the World Wide Web. - Christopher S. Campbell; Paul P. Maglio (Int. J. Hum. Comput. Stud., 1999)

LiveInfo: Adapting Web Experience by Customization and Annotation. - Paul P. Maglio; Stephen Farrell (AH, 2000)

Tradeoffs in displaying peripheral information. - Paul P. Maglio; Christopher S. Campbell (CHI, 2000)

Gaze and Speech in Attentive User Interfaces. - Paul P. Maglio; Teenie Matlock; Christopher S. Campbell; Shumin Zhai; Barton A. Smith (ICMI, 2000)

SUITOR: an attentive information system. - Paul P. Maglio; Rob Barrett; Christopher S. Campbell; Ted Selker (IUI, 2000)

Enabling technologies: intermediaries personalize information streams. - Paul P. Maglio; Rob Barrett (Commun. ACM, 2000)

When buying on-line, does price really matter? - Joan Morris; Paul P. Maglio (CHI Extended Abstracts, 2001)

Designing Feedback for an Attentive Office. - Teenie Matlock; Christopher S. Campbell; Paul P. Maglio; Shumin Zhai; Barton A. Smith (INTERACT, 2001)

A robust algorithm for reading detection. - Christopher S. Campbell; Paul P. Maglio (PUI, 2001)

How to Teach a Fish to Swim. - Stephen Farrell; Paul P. Maglio; Christopher S. Campbell (HCC, 2001)

Personal WebMelody: Customized Sonification of Web Servers. - Maria Barra; Tania Cillo; Antonio De Santis; Umberto Ferraro Petrillo; Alberto Negro; Vittorio Scarano; Teenie Matlock; Paul P. Maglio (WWW Posters, 2001)

Intermediary-based transcoding framework. - Steven Ihde; Paul P. Maglio; Jörg Meyer 005; Rob Barrett (IBM Syst. J., 2001)

An architecture for developing attentive information systems. - Paul P. Maglio; Christopher S. Campbell; Rob Barrett; Ted Selker (Knowl. Based Syst., 2001)

GAS: Group Adaptive System. - Maria Barra; Paul P. Maglio; Alberto Negro; Vittorio Scarano (AH, 2002)

Information programming for personal user interfaces. - Stephen Farrell; Volkert Buchmann; Christopher S. Campbell; Paul P. Maglio (IUI, 2002)

System administrators are users, too: designing workspaces for managing internet-scale systems. - Rob Barrett; Yen-Yang Michael Chen; Paul P. Maglio (CHI Extended Abstracts, 2003)

Supporting notable information in office work. - Christopher S. Campbell; Paul P. Maglio (CHI Extended Abstracts, 2003)

Expertise identification using email communications. - Christopher S. Campbell; Paul P. Maglio; Alex Cozzi; Byron Dom (CIKM, 2003)

Segmentation of Display Space Interferes with Multitasking. - Christopher S. Campbell; Paul P. Maglio (INTERACT, 2003)

Multimodal Menu Interface for Mobile Web Browsing. - Xiaochuan Ma; Paul P. Maglio; Hui Su (INTERACT, 2003)

Modeling Multitasking Users. - Malcolm Slaney; Jayashree Subrahmonia; Paul P. Maglio (User Modeling, 2003)

Attentive agents. - Paul P. Maglio; Christopher S. Campbell (Commun. ACM, 2003)

Dealing with ghosts: Managing the user experience of autonomic computing. - Daniel M. Russell; Paul P. Maglio; Rowan Dordick; Chalapathy Neti (IBM Syst. J., 2003)

Web Places: Using Intermediaries to Add People to the Web. - Paul P. Maglio; Rob Barrett; Stephen Farrell (Designing Information Spaces, 2003)

The Conceptual Structure of Information Space. - Paul P. Maglio; Teenie Matlock (Designing Information Spaces, 2003)

Field studies of computer system administrators: analysis of system management tools and practices. - Rob Barrett; Eser Kandogan; Paul P. Maglio; Eben M. Haber; Leila Takayama; Madhu Prabaker (CSCW, 2004)

Usable Autonomic Computing Systems: The Administrator's. - Rob Barrett; Paul P. Maglio; Eser Kandogan; John H. Bailey (ICAC, 2004)

Modeling business representational activity online: A case study of a customer-centered business. - Nick V. Flor; Paul P. Maglio (Knowl. Based Syst., 2004)

Error messages: what's the problem? - Paul P. Maglio; Eser Kandogan (ACM Queue, 2004)

Learning Automation Policies for Pervasive Computing Environments. - Paul P. Maglio; Christopher S. Campbell; Eser Kandogan (ICAC, 2005)

On the Need for Negotiation in Policy-based Interaction with Autonomic Computing Systems. - Paul P. Maglio; Christopher S. Campbell; Eser Kandogan (ICAC, 2005)

A1: Spreadsheet-based Scripting for Developing Web Tools. - Eben M. Haber; Eser Kandogan; Allen Cypher; Paul P. Maglio; Rob Barrett (LISA, 2005)

Policity: An Experimental Evaluation of Policy-Based Administration in a City Simulation. - Christopher S. Campbell; Eser Kandogan; Adam November; Rob Barrett; Paul P. Maglio (POLICY, 2005)

A1: end-user programming for web-based system administration. - Eser Kandogan; Eben M. Haber; Rob Barrett; Allen Cypher; Paul P. Maglio; Haixia Zhao (UIST, 2005)

Usable autonomic computing systems: The system administrators' perspective. - Rob Barrett; Paul P. Maglio; Eser Kandogan; John H. Bailey (Adv. Eng. Informatics, 2005)

Policy-based Management of an E-commerce Business Simulation: An Experimental Study. - Eser Kandogan; Christopher S. Campbell; Peter Khooshabeh; John H. Bailey; Paul P. Maglio (ICAC, 2006)

Service systems, service scientists, SSME, and innovation. - Paul P. Maglio; Savitha Srinivasan; Jeffrey T. Kreulen; Jim Spohrer (Commun. ACM, 2006)

Schema blending and stable structure in online social systems. - Nick V. Flor; Seana Coulson; Paul P. Maglio (Int. J. Web Based Communities, 2006)

Activity-based management of IT service delivery. - John H. Bailey; Eser Kandogan; Eben M. Haber; Paul P. Maglio (CHIMIT, 2007)

Steps Toward a Science of Service Systems. - James C. Spohrer; Paul P. Maglio; John H. Bailey; Daniel Gruhl (Computer, 2007)

Policy-based IT automation: the role of human judgment. - Eser Kandogan; John H. Bailey; Paul P. Maglio; Eben M. Haber (CHIMIT, 2008)

The Service System Is the Basic Abstraction of Service Science. - Jim Spohrer; Stephen L. Vargo; Nathan Caswell; Paul P. Maglio (HICSS, 2008)

Service-oriented technology and management: Perspectives on research and practice for the coming decade. - Haluk Demirkan; Robert J. Kauffman; Jamshid A. Vayghan; Hans-Georg Fill; Dimitris Karagiannis; Paul P. Maglio (Electron. Commer. Res. Appl., 2008)

Distributed Cognition and Joint Activity in Computer System Administration. - Paul P. Maglio; Eser Kandogan; Eben M. Haber (Theory in CSCW, 2008)

Scripting practices in complex systems management. - Eser Kandogan; Paul P. Maglio; Eben M. Haber; John H. Bailey (CHIMIT, 2009)

Studying Reactive, Risky, Complex, Long-Spanning, and Collaborative Work: The Case of IT Service Delivery. - Eser Kandogan; Eben M. Haber; John H. Bailey; Paul P. Maglio (HCI (4), 2009)

Market Orientation, Internal Process, and External Network: A Qualitative Comparative Analysis of Key Decisional Alternatives in the New Service Development. - Andrea Ordanini; Paul P. Maglio (Decis. Sci., 2009)

Social Factors in Creating an Integrated Capability for Health System Modeling and Simulation. - Paul P. Maglio; Melissa Cefkin; Peter J. Haas; Patricia G. Selinger (SBP, 2010)

Perspective: technology management in the service sector. - Tugrul U. Daim; Antonie J. Jetter; Haluk Demirkan; Paul P. Maglio (Int. J. Serv. Technol. Manag., 2010)

Collaboration in system administration. - Eben M. Haber; Eser Kandogan; Paul P. Maglio (Commun. ACM, 2011)

Information technology for healthcare transformation. - Joseph P. Bigus; Murray Campbell; Boaz Carmeli; Melissa Cefkin; Henry Chang; Ching-Hua Chen-Ritzo; William F. Cody; Shahram Ebadollahi; Alexandre V. Evfimievski; Ariel Farkash; Susanne Glissmann; David Gotz; et al. (IBM J. Res. Dev., 2011)

On the roles of policies in computer systems management. - Eser Kandogan; Paul P. Maglio; Eben M. Haber; John H. Bailey (Int. J. Hum. Comput. Stud., 2011)

From self-service to super-service: a resource mapping framework for co-creating value by shifting the boundary between provider and customer. - Christopher S. Campbell; Paul P. Maglio; Mark M. Davis (Inf. Syst. E Bus. Manag., 2011)

Data is Dead... Without What-If Models. - Peter J. Haas; Paul P. Maglio; Patricia G. Selinger; Wang Chiew Tan (Proc. VLDB Endow., 2011)

Splash: Simulation optimization in complex systems of systems. - Peter J. Haas; Nicole C. Barberis; Piyaphol Phoungphol; Ignacio G. Terrizzano; Wang-Chiew Tan; Patricia G. Selinger; Paul P. Maglio (Allerton Conference, 2012)

Splash: a platform for analysis and simulation of health. - Wang Chiew Tan; Peter J. Haas; Ronald L. Mak; Cheryl A. Kieliszewski; Patricia G. Selinger; Paul P. Maglio; Susanne Glissmann; Melissa Cefkin; Yinan Li (IHI, 2012)

Guest Editors' Introduction. - Mathias Weske; Jian Yang 001; Paul P. Maglio (Int. J. Cooperative Inf. Syst., 2012)

Introduction to Service Science, Management, and Engineering (SSME) Minitrack. - Fu-ren Lin; Paul P. Maglio; Michael J. Shaw (HICSS, 2014)

Spatial Metaphors of Web Use. - Teenie Matlock; Spencer C. Castro; Morgan Fleming; Timothy M. Gann; Paul P. Maglio (Spatial Cogn. Comput., 2014)

How Physical Interaction Helps Performance in a Scrabble-like Task. - Morgan Fleming; Paul P. Maglio (CogSci, 2015)

A Service Science Perspective on the Role of ICT in Service Innovation. - Christoph F. Breidbach; Paul P. Maglio (ECIS, 2015)

The Duality of Second Screens: A Phenomenological Study of Multi-platform Engagement and Service Experiences. - Christoph F. Breidbach; Jennifer Chandler; Paul P. Maglio (HICSS, 2015)

Introduction to Service Science Minitrack. - Fu-ren Lin; Paul P. Maglio; Michael J. Shaw (HICSS, 2015)

How Tangential Problems Limit Value Creation in IT-Based Service Systems. - Paul P. Maglio; Eser Kandogan; Eben M. Haber; John H. Bailey (HICSS, 2015)

On Measuring the Difficulty of Scrabble-like Problems. - Morgan Magnus Fleming; Paul P. Maglio (CogSci, 2016)

Partnering with Autonomous Vehicles. - Umesh Krishnamurthy; Paul P. Maglio (CogSci, 2016)

FORCES: feedback and control for occupants to refine comfort and energy savings. - Daniel A. Winkler; Alex Beltran; Niloufar P. Esfahani; Paul P. Maglio; Alberto E. Cerpa (UbiComp, 2016)

Toward smarter service systems through service-oriented data analytics. - Chie-Hyeon Lim; Paul P. Maglio; Kwang-Jae Kim; Min-Jun Kim 004; Ki-Hun Kim (INDIN, 2016)

PAVES: Partnering with autonomous vehicles, environments, and systems. - Umesh Krishnamurthy; Paul P. Maglio (SMC, 2016)

Emerging Digital Frontiers for Service Innovation. - Christoph Peters 001; Paul P. Maglio; Ralph Badinelli; Robert R. Harmon; Roger S. Maull; James C. Spohrer; Tuure Tuunanen; Stephen L. Vargo; Jeffrey J. Welser; Haluk Demirkan; Terri L. Griffith; Yassi Moghaddam (Commun. Assoc. Inf. Syst., 2016)

Guest Editorial: In Search of a New Alignment in Service Research-Dual-Journal Special Sections. - Michael Goul; Paul P. Maglio; Patrick C. K. Hung (IEEE Trans. Serv. Comput., 2017)

Introduction to the Minitrack on Service Science. - Paul P. Maglio; Fu-ren Lin; Michael J. Shaw (HICSS, 2018)

From data to value: A nine-factor framework for data-based value creation in information-intensive services. - Chie-Hyeon Lim; Ki-Hun Kim; Min-Jun Kim 004; Jun-Yeon Heo; Kwang-Jae Kim; Paul P. Maglio (Int. J. Inf. Manag., 2018)

How Everything-as-a-Service Enabled Judo to Become a Billion-Dollar Bank Without Owning IT. - Christoph F. Breidbach; Amol M. Joshi; Paul P. Maglio; Frederik von Briel; Alex Twigg; Graham Dickens; Nancy Viola Wünderlich (MIS Q. Executive, 2022)

Introduction to the Minitrack on Service Science. - Fu-Ren Lin; Paul P. Maglio (HICSS, 2024)