Remote Library Users: Needs and Expectations. - Rosemarie Cooper; Paula R. Dempsey (Libr. Trends, 1998)

"Are You a Computer?" Opening Exchanges in Virtual Reference Shape the Potential for Teaching. - Paula R. Dempsey (Coll. Res. Libr., 2016)

Resource Delivery and Teaching in Live Chat Reference: Comparing Two Libraries. - Paula R. Dempsey (Coll. Res. Libr., 2017)

Chat Reference Referral Strategies: Making a Connection, or Dropping the Ball? - Paula R. Dempsey (Coll. Res. Libr., 2019)