Purchase Frequency And Transaction Profitability: An Empirical Investigation Into The Brazilian Home Appliance eRetailing Sector. - Luiz Antonio Joia; Paulo Sergio Sanz (Bled eConference, 2004)

The hidden value of sporadic customers in e-retailing: An empirical investigation. - Luiz Antonio Joia; Paulo Sergio Sanz (Internet Res., 2005)

The Financial Potential of Sporadic Customers in E-Retailing: Evidence from the Brazilian Home Appliance Sector. - Luiz Antonio Joia; Paulo Sergio Sanz (J. Electron. Commer. Organ., 2006)