CRM Market Overview: A Case Study of Job Vacancies. - Fernando Almeida do Carmo; Pedro Henrique Costa Menezes; Bárbara Adriana Pires Barata; Antônio F. L. Jacob; Fábio Manoel França Lobato (SBSI, 2024)

Complaint Analysis in Fintech Domain: A Case Study in Brazilian Brokerage Firms. - Matheus L. Couto; Pedro Henrique Costa Menezes; Olaf Reinhold; Ricardo M. Marcacini; Antônio F. L. Jacob; Fábio M. F. Lobato (WI/IAT, 2024)