NLP-based detection of systematic anomalies among the narratives of consumer complaints. - Peiheng Gao; Ning Sun; Xuefeng Wang; Chen Yang; Ricardas Zitikis (CoRR, 2023)

Performance of diverse evaluation metrics in NLP-based assessment and text generation of consumer complaints. - Peiheng Gao; Chen Yang; Ning Sun; Ricardas Zitikis (CoRR, 2025)