Segmenting bank customers by resistance to mobile banking. - Tommi Laukkanen; Suvi Sinkkonen; Pekka Laukkanen; Marke Kivijarvi (Int. J. Mob. Commun., 2008)

Communication strategies to overcome functional and psychological resistance to Internet banking. - Tommi Laukkanen; Suvi Sinkkonen; Pekka Laukkanen (Int. J. Inf. Manag., 2009)