A User-Oriented Query Prediction and Cache Technique for FAQ Proxy Service. - Sheng-Yuan Yang; Pen-Chin Liao; Cheng-Seen Ho (DMS, 2005)

An Ontology-Supported Case-Based Reasoning Technique for FAQ Proxy Service. - Sheng-Yuan Yang; Pen-Chin Liao; Cheng-Seen Ho (SEKE, 2005)