Brains or Beauty: How to Engender Trust in User-Agent Interactions. - Beste F. Yuksel; Penny Collisson; Mary Czerwinski (ACM Trans. Internet Techn., 2017)

Guidelines for Human-AI Interaction. - Saleema Amershi; Daniel S. Weld; Mihaela Vorvoreanu; Adam Fourney; Besmira Nushi; Penny Collisson; Jina Suh; Shamsi T. Iqbal; Paul N. Bennett; Kori Inkpen; Jaime Teevan; Ruth Kikin-Gil; et al. (CHI, 2019)