Personas and Emotional Design for Public Service Robots: A Case Study with Autonomous Vehicles in Public Transportation. - Penny Kong; Henriette Cornet; Fritz Frenkler (CW, 2018)

The Influence of Robot Designs on Human Compliance and Emotion: A Virtual Reality Study in the Context of Future Public Transport. - Olivia Herzog; Niklas Forchhammer; Penny Kong; Philipp Maruhn; Henriette Cornet; Fritz Frenkler (ACM Trans. Hum. Robot Interact., 2022)