Using design thinking to support value-based leadership for sustainable quality development. - Kristen Snyder; Pernilla Ingelsson; Ingela Bäckström (Bus. Process. Manag. J., 2018)

Capturing Citizens Experienced Value from Municipal Services: Developing an Evaluation Model in a Swedish Municipal Project. - Annika Hasselblad; Ingela Bäckström; Pernilla Ingelsson; Leif Olsson (IEEM, 2022)