Towards a Customer-Oriented Queuing in Service Incident Management. - Peter Hottum; Melanie Reuter-Oppermann (OR, 2014)

Towards a Framework of Influence Factors for Value Co-creation in Service Systems. - Peter Hottum; Axel Kieninger; Peter Brinkhoff (IESS, 2015)

Towards an IT-Based Coordination Platform for the German Emergency Medical Service System. - Melanie Reuter-Oppermann; Johannes Kunze von Bischhoffshausen; Peter Hottum (IESS, 2015)

Service Science Textbooks: Opportunities of an Interdisciplinary Approach. - Johannes Kunze von Bischhoffshausen; Peter Hottum; Ronny Schüritz (IESS, 2016)

Towards Designing an Assistant for Semi-Automatic EMS Dispatching. - Melanie Reuter-Oppermann; Stefan Morana; Peter Hottum (HICSS, 2017)