OASIS - a framework for spoken language call steering. - Mike Edgington; David Attwater; Peter J. Durston (EUROSPEECH, 1999)

Natural language call steering for service applications. - Wu Chou; Qiru Zhou; Hong-Kwang Jeff Kuo; Antoine Saad; David Attwater; Peter J. Durston; Mark Farrell; Frank Scahill (INTERSPEECH, 2000)

Practical issues in the application of speech technology to network and customer service applications. - David Attwater; Mike Edgington; Peter J. Durston; Steve Whittaker 002 (Speech Commun., 2000)

OASIS natural language call steering trial. - Peter J. Durston; Mark Farrell; David Attwater; James Allen; Hong-Kwang Jeff Kuo; Mohamed Afify; Eric Fosler-Lussier; Chin-Hui Lee (INTERSPEECH, 2001)

Improving "how may i help you?" systems using the output of recognition lattices. - James Allen; David Attwater; Peter J. Durston; Mark Farrell (INTERSPEECH, 2003)