Modelling and Simulating Complicated Service Networks in Health Care. - Peter Ylén; Ossi Koivula; Joona Tuovinen; Jukka Ranta (ICServ, 2013)

Modeling the Dynamics of Service: The Creation of Customer Value. - Peter Ylén; Ossi Koivula; Marja Toivonen; Karo Tammela (ICServ, 2013)