Deep Learning in Customer Churn Prediction: Unsupervised Feature Learning on Abstract Company Independent Feature Vectors. - Philip Spanoudes; Thomson Nguyen (CoRR, 2017)

Attention Fusion Networks: Combining Behavior and E-mail Content to Improve Customer Support. - Stephane Fotso; Philip Spanoudes; Benjamin C. Ponedel; Brian Reynoso; Janet Ko (CoRR, 2018)