The Industrial Practice of ITIL Implementation in Medium-Sized Enterprises. - Philipp Schmidtbauer; Kurt Sandkuhl; Dirk Stamer (BIS (Workshops), 2013)

Enterprise Architecture Frameworks in der industriellen Praxis am Beispiel einer ITIL-Einführung. - Philipp Schmidtbauer; Kurt Sandkuhl; Dirk Stamer (GI-Jahrestagung, 2013)