Factors Affecting the Realisation of Benefits from CRM Packaged Software-based Work Systems. - Phillip Freeman; Peter B. Seddon (PACIS, 2004)

The Case for Viewing Business Models as Abstractions of Strategy. - Peter B. Seddon; Geoffrey P. Lewis; Phillip Freeman; Graeme G. Shanks (Commun. Assoc. Inf. Syst., 2004)

Motivations and Enterprise-wide Implications of CRM Point Solutions. - Phillip Freeman (ACIS, 2005)

Benefits from CRM-Based Work Systems. - Phillip Freeman; Peter B. Seddon (ECIS, 2005)

Explaining Organisational Investments in CRM Point Solutions. - Phillip Freeman; Peter B. Seddon; Rens Scheepers (ECIS, 2007)