Call Classification with Hundreds of Classes and Hundred Thousands of Training Utterances ... ... and No Target Domain Data. - David Suendermann; Phillip Hunter; Roberto Pieraccini (PIT, 2008)

Caller Experience: A method for evaluating dialog systems and its automatic prediction. - Keelan Evanini; Phillip Hunter; Jackson Liscombe; David Suendermann; Krishna Dayanidhi; Roberto Pieraccini (SLT, 2008)

From rule-based to statistical grammars: Continuous improvement of large-scale spoken dialog systems. - David Suendermann; Keelan Evanini; Jackson Liscombe; Phillip Hunter; Krishna Dayanidhi; Roberto Pieraccini (ICASSP, 2009)