Choosing the"Rightweight" Model for Web Site Quality Evaluation. - Luisa Mich; Mariangela Franch; Pierluigi Novi Inverardi; Pietro Marzani (ICWE, 2003)

Supporting Decision Making in Quality Projects For Web Sites: A Framework for Tourist Destinations. - Luisa Mich; Mariangela Franch; Pierluigi Novi Inverardi; Pietro Marzani (ENTER, 2004)