A study of enterprise resource planning (ERP) system performance measurement using the quantitative balanced scorecard approach. - Yung-Chi Shen; Pih-Shuw Chen; Chun-Hsien Wang (Comput. Ind., 2016)

Innovative service model of information services based on the sustainability balanced scorecard: Applied integration of the fuzzy Delphi method, Kano model, and TRIZ. - Hung-Ming Chen; Hung-Yi Wu; Pih-Shuw Chen (Expert Syst. Appl., 2022)