Entropic Statistical Description of Big Data Quality in Hotel Customer Relationship Management. - Lydia González-Serrano; Pilar Talón-Ballestero; Sergio Muñoz-Romero; Cristina Soguero-Ruíz; José Luis Rojo-Álvarez (Entropy, 2019)

Machine Learning in Hospitality: Interpretable Forecasting of Booking Cancellations. - Ismael Gómez-Talal; Mana Azizsoltani; Pilar Talón-Ballestero; Ashok Singh (IEEE Access, 2025)