The effects of customer relationship management relational information processes on customer-based performance. - Hsin Hsin Chang; Kit Hong Wong; Po Wen Fang (Decis. Support Syst., 2014)

The Impact of On-Line Consumer Reviews on Value Perception: The Dual-Process Theory and Uncertainty Reduction. - Hsin Hsin Chang; Po Wen Fang; Chien Hao Huang (J. Organ. End User Comput., 2015)

The effects of relationship maintenance and relationship investment on self-service technology relationship performance. - Hsin Hsin Chang; Chen Su Fu; Po Wen Fang; Yu-Cheng Cheng (Inf. Technol. People, 2016)