Entity-level Sentiment Analysis in Contact Center Telephone Conversations. - Xue-Yong Fu; Cheng Chen; Md. Tahmid Rahman Laskar; Shayna Gardiner; Pooja Hiranandani; Shashi Bhushan TN (EMNLP (Industry Track), 2022)

Developing a Production System for Purpose of Call Detection in Business Phone Conversations. - Elena Khasanova; Pooja Hiranandani; Shayna Gardiner; Cheng Chen; Simon Corston-Oliver; Xue-Yong Fu (NAACL-HLT (Industry Papers), 2022)