Impact of Social CRM Capabilities on Firm Performance: Examining the Mediating Role of Co-Created Customer Experience. - Shampy Kamboj; Mayank Yadav; Zillur Rahman; Praveen Goyal (Int. J. Inf. Syst. Serv. Sect., 2016)

How Do Value Co-Creation and E-Engagement Enhance E-Commerce Consumer Repurchase Intention?: An Empirical Analysis. - Charles Jebarajakirthy; Victor Saha; Praveen Goyal; Venkatesh Mani 001 (J. Glob. Inf. Manag., 2022)

Exploring the drivers of digital transformation in Indian organisations: a multi-sector study. - Raghu Nandan Chawla; Praveen Goyal; Deepak Saxena (Int. J. Inf. Syst. Chang. Manag., 2023)

The role of CIO in digital transformation: an exploratory study. - Raghu Nandan Chawla; Praveen Goyal; Deepak Saxena (Inf. Syst. E Bus. Manag., 2023)